We recently made a small update to the Service Category feature. We have added a field for each service category labeled . This allows you to continue naming categories in the way that best fits your business while still having a fixed type "behind" the category.

Whether you currently use service categories or not you don't need to do anything with regards to this update. We just wanted to make sure you knew what the new field was.

There is a type you can use if you find that a category you are creating truly doesn't align with any other specified type.

We have updated the following default email templates to improve spacing (for readability) and incorporate the appropriate new placeholder button (for clarity of action requested).

Previously all of these default templates used the {{INSPECTION_LINK}} placeholder which rendered to the recipient with a label of "Inspection Details". That generic label confused some recipients and did not clearly communicate what action to take.

The default template now uses the following placeholders:

NOTE: If you have made edits to the default template, you will not see these updates. We didn't override your changes. If you have not made edits and are therefore using the default templates, you will see these improvements. Of course, if you want to continue to use the {{INSPECTION_LINK}} placeholder you can do so by editing these defaults.

There are now four (4) new placeholders that take the user to the Client Portal when clicked.

The {{INSPECTION_LINK}} placeholder renders as a button labeled "Inspection Details". That label sometimes leads to folks reaching out to their friendly home inspector to ask questions. So while we have kept that placeholder (it is still available for you to use) we have added four new ones that better explain what action you want your client to take.

Each of these new placeholders:

We have released new styling for all placeholders that render as buttons in emails.

Welp, the old styling didn't much look like a button. Recipients of emails, like homebuyers, sometimes didn't realize the buttons were something to click on. This led to some folks reaching out to their friendly home inspector to ask "Where do I pay?" or "How do I sign the agreement?".

Now the buttons look like, well, buttons!

Button-looking button seen here:

Previous not-sure-if-that's-a-button button seen here:

We’re excited to share that we’ve partnered with Acrisure to better support your insurance needs. With their expertise in both commercial and homeowner’s insurance, Acrisure provides a more seamless and comprehensive experience for you and your clients.

Acrisure offers tailored solutions for both your business and your clients’ home insurance needs. And, yes, they cover all 50 states!

: Improved customer service and support from a dedicated team that understands the unique needs of home inspectors.

You’ll still earn $12.50 for each completed homeowners insurance consultation call—just like before!

If you had Insurify enabled...Nothing! This switch has automatically happened.

You'll see Acrisure instead of Insurify in the product and it's already enabled for you as a replacement for the Insurify partnership you had enabled.

If you need to enable a home insurance partner...

Go to Partnerships (in Settings) and click the Acrisure offering to enable it.

Then make sure the Acrisure box is checked in the Partnership Offers section of Services & Fees to display this offer on the Client Portal.

We're confident this switch to Acrisure will provide more value to your business and ensure your clients get the best insurance experience possible. 😃 💸

Version 10.18.2 is now live to all V10 Apple users and Android Alpha.

Here is what is included:

Our latest version of the V10 web editor is now in beta testing.

The goals for this release are:

This project also comes with a few changes in features, including:

To see all these changes, look at the video below!

Links(s) to Demo Video

We have just updated the configuration page for Custom Scheduling Fields (CSFs). The new experience cleans up the process of adding and/or editing your custom scheduling fields and sets the stage for upcoming enhancements to CSFs as well as the scheduling process in general.

If you don't have any need to add to or edit your CSFs then you don't need to do anything as the functionality of the CSFs remains the same at this time.

With this update you will now see a link at the bottom of Settings / Scheduling Options labeled Manage Custom Fields which will open a new page with all your custom fields.

On the new page you will see an easy to read list of your CSFs and buttons to Add a CSF or Edit the order of the CSFs.

You are also able to quickly see where CSFs are displayed and whether or not they are required by hovering over the Additional settings indicator for any CSF.

Clicking on the 3 dot menu button for a CSF will provide options for editing, deleting or copying the placeholder for the CSF.

Creating a new CSF or editing a current one of course still has all the same functionality it always has but in a much cleaner and easy to access way.

Check out the updated article for Custom Scheduling Fields for more info.