Changelog

Follow up on the latest improvements and updates.

RSS

What's New
On the new order form, Inspector selection and Date/Time selection are now combined into a single section called
Availability
. Nothing about how you schedule has changed — the fields simply live together now.
Why It Matters
Assigning an inspector and picking a time are two halves of the same decision, so grouping them cuts down on scrolling and jumping between sections when building an order.
Details
  • Inspector
    and
    Date/Time
    selection are merged into one section, now named
    Availability
  • No functional changes
    — all existing scheduling behavior, options, and validation work exactly as before
  • This is
    groundwork
    for additional new order form improvements coming soon
  • The
    standard order form is unchanged
Note:
This change applies to the internal order form only. The online scheduler your clients and agents use is not affected.
Timing & Audience
Live now for all companies using the new internal order form. Companies on the standard order form are not affected.
image
What's New
A round of small bug fixes across the calendar and Advanced Automations to make scheduling and automation editing more reliable.
What We Fixed
  • Calendar events with matching start and end times disappearing
    — Events can have an identical start and end time, and editing one (like reassigning the inspector) no longer blanks out the end time or makes the event vanish. The end time now persists and the event stays on the calendar. Applies to events created manually and imported from Google Calendar.
  • Confirmed inspections showing as "unconfirmed" on the calendar
    — Resolved a timing issue where a confirmed inspection could still display the orange "Confirm" indicator on the calendar dashboard, even after refreshing. The calendar now shows the correct status and self-corrects any mismatch on load.
  • Advanced Automations code view edits
    — Fixed an issue where switching an Advanced Automation email into code view prevented edits from being made.
What's New
Version 10.31.9 adds multi-line text support to the annotator's Text tool and fixes two issues affecting Android camera use and library comments during item duplication.
Why It Matters
Inspectors can now write multiple lines when using the text tool while annotating photos, and won't lose library comments or hit unexpected crashes while inspecting.
Details
  • Multi-line text in annotator
    : The Draw Text tool now supports line breaks, so text labels stay contained within the image instead of extending off both edges
  • Fixed
    : Duplicating an item no longer drops library comments or throws an error
  • Fixed
    : Android app no longer crashes when opening the single-shot camera (most common on older or low-battery devices)
Timing & Audience
Rolling out to all inspectors with version 10.31.9.

fixed

Mobile App (iOS/Apple)

Mobile App (Android)

Mobile Version 10.31.8

What's New
We fixed an issue where the app could lose the user's session, causing an error message and difficulty logging back in.
What We Fixed
  • Session Loss Crash
    : Reverted a recent change that could cause the app to lose the user's session and crash. Users would see an error message and have issues logging back into the app. Resolved with mobile version 10.31.8.
What's New
For companies that offer
Insurance and Security
to their clients, Home Security now also appears in the Client Portal consent pop-up — the same place clients already see Insurance. It remains on the Special Offers page as well. Clients can now opt in to Insurance, Security, both, or neither, and we'll match them with a single partner for each service they select.
Why It Matters
Nothing new is being added to your portal — an offer you already provide is simply showing up in one more place where homebuyers will see it. If you offer these programs, your clients get one more useful option at a critical moment, connecting them with experienced professionals who can ease the burdens of closing on and settling into a new home.
Details
  • This change
    only applies to companies that choose to offer Insurance and Security
    in their Client Portal
  • Home Security now
    also appears in the consent pop-up
    , in addition to its existing spot on the
    Special Offers page
  • The pop-up now presents
    both Insurance and Security
    as opt-in options
  • Clients can select
    Insurance, Security, both, or neither
  • Each selected service matches the client with
    a single partner
    for next steps
  • Clients who opt out will
    not be contacted
    , exactly as before
  • Inspectors retain full control
    over which products appear in their Client Portal
Note:
These programs remain available in the US only.
Timing & Audience
This applies only to companies that have chosen to offer Insurance and Security. We're gradually rolling it out across Client Portal traffic over the next few weeks.

improved

fixed

Agreements

Client Portal

Dashboard

Calendar

Search, Login & Payments Bug Fixes

What's New
We fixed several issues affecting search speed and accuracy, mobile agreement deletion, two-factor login for Google accounts, and calendar view customization.
What We Fixed
  • Search Everything is faster and more accurate
    Searching by street address now matches abbreviations like "St" and "Street" in either direction, ranks the best match higher instead of burying it, and no longer slows down on the mobile app.
  • Fixed 2FA setup for Google sign-in accounts
    Admins signing in with Google who needed to set up two-factor authentication were getting stuck on an invalid QR code. The setup screen now works correctly for these accounts.
  • Fixed a stuck spinner when deleting agreements on mobile web
    Deleting an agreement from an inspection on a mobile browser could spin forever without completing. Deletion now works reliably on mobile.
  • Long email addresses no longer overflow in Client Portal payment details
    A long agent email address could spill outside its box on the payment screen. It now wraps neatly within the box.
  • [Improvement] Added a Payment Method placeholder for calendar hover text
    Companies that customize their calendar hover text can now include the payment method, matching what already shows in the default tooltip.
What's New
Fixle Protection Products now give you fine-grained control over which inspections, agents, and clients see offers — instead of an all-on or all-off switch. You can also see exactly what was offered on an inspection and why.
Why It Matters
Tailor Fixle to your business and your relationships, so the right clients get offers and the ones who won't appreciate them don't — protecting your agent relationships while keeping the offers that add value.
Details
  • Fixle Suite master switch
    — One toggle to turn all Fixle offers on or off. Your settings are remembered if you disable and re-enable later.
  • Disable by service
    — Turn off Fixle offers for specific services (e.g. 4-point or Wind Mit inspections). Configurable from Fixle Settings or the Services page.
  • Exclude agents or clients
    — Add specific contacts to an exclusion list so offers never show on their inspections.
  • Manage it where you already work
    — Set exclusions directly from the Edit Agent and Edit Client screens, including from Inspection Details.
  • Auto-enroll in new offerings
    — Choose to automatically enable new Fixle programs as they launch, or turn auto-enroll off to opt in to each one yourself.
  • Offer transparency
    — Inspection Details now shows which Fixle offers were displayed, and if none were, the reason why.
Note:
Nothing changes about your currently configured Fixle settings with this release — you just have better options for more control.
Timing & Audience
All users with Fixle are getting access to these controls, rolling out gradually the week of July 6th.
What's New
This version primarily focuses on sending fixes for the updated text editor and annotator features.
Why It Matters
We want to make sure our newly added features are not only stable, but also make inspecting easier every day. Fixing issues quickly helps us get there.
What We Fixed
  • Fixed an issue where annotated images could occasionally fail to save or disappear when the photo refreshed.
  • Added a Select All option to the description editor menu.
  • Reduced the size of the description editor to reduce scrolling.
  • Improved the item duplicating process to ensure comments are never missing.
Timing & Audience
Available now to all iOS and Android users.

new

improved

Mobile App (iOS/Apple)

Mobile App (Android)

Mobile Annotator Customization plus Crop and Magnify

What's New
The annotation toolbar on mobile has been updated with new customization options, along with Crop and Magnify
Why It Matters
These changes reduce extra clicks — you control where your most-used tools are, added Crop to easily get the image sized how you want, as well as Magnify to zoom in on what is important in the image.
Details
Customizable Toolbar
  • Go to
    Settings > Customize Toolbar
    to add, remove, or reorder annotation tools
  • Your most-used tools stay front and center — no more hunting through menus
Magnify + Crop
  • Both tools are now available on mobile
  • Behavior matches web, so the experience is consistent across platforms
How to Enable
  • There are two different ways to enable the improved annotator
  • Off by default
  • To toggle on: open the
    web editor
    → Click the gearwheel → toggle Annotator Improvements on
  • To toggle on: open the
    mobile app version 10.37.0
    → Hamburger menu (top left) →
    Settings
    Improved Annotator
  • Note:
    This setting controls both web and mobile. Crop and Magnifier require the updated annotator to be enabled on both platforms to work.
Timing & Audience
Rolling out slowly to users in the coming weeks. Requires mobile version 10.31.0
What's New
The Web Annotator has been rebuilt with a new layout, smarter tools, and feature parity with the mobile app — making it faster and more consistent to annotate photos on web.
Why It Matters
Inspectors who annotate on web now get the same experience as mobile, more control, and tools that remember their preferences.
Details
New UI Layout
  • Tools moved from a bottom icon-only toolbar to a labeled left sidebar
  • Sections organized by function: Annotate, Crop, Color, Rotate, Brightness
  • Matches the mobile app layout for a consistent cross-platform experience
Keyboard Shortcuts
  • Draw shapes faster without clicking the toolbar:
    Cmd/Ctrl + C
    = Circle,
    S
    = Square,
    L
    = Line,
    A
    = Arrow
  • Note:
    Shapes still require mouse to draw — shortcuts select the tool only, they don't auto-apply a shape
  • ESC
    closes the annotator
Annotator Settings
  • Set a default color — dotted circle auto shifts by comment type (green = info, orange = recommendation, red = safety)
  • Set a default shape, so your preferred tool is pre-selected every time you open the annotator
Magnifier
  • Draw a circle or square over any area to zoom in
  • Adjustable magnification slider
  • Full image stays intact — the magnifier highlights the zoomed area without cropping
Crop
  • Preset aspect ratios: Free, 1:1, 16:9, 9:16
  • Edit or revert to original after cropping — the original image is always preserved
Undo / Redo
  • Now available on web, matching mobile behavior
  • Reset option wipes all changes — requires confirmation
Custom Color Picker
  • Full color customization now available on web
  • Color swatches appear inline in the sidebar — no longer a floating panel
Caption + Location
  • Caption field moved to the top of the annotator for faster access
  • "Add Location" button surfaces premade caption options
  • Or type a custom location directly in the caption bar
How to Enable
  • There are two different ways to enable the improved annotator
  • Off by default
  • To toggle on: open the
    web editor
    → Click the gearwheel → toggle Annotator Improvements on
  • To toggle on: open the
    mobile app version 10.37.0
    → Hamburger menu (top left) →
    Settings
    Improved Annotator
  • Note:
    This setting controls both web and mobile. Crop and Magnifier require the updated annotator to be enabled on both platforms to work.
Timing & Audience
Rolling out in stages, coming to you in the next few weeks
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